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Members of the Business Process Outsourcing Industry Employees Network and progressive groups call for justice for the fire victims in front of NCCC Mall of Davao in Maa Wednesday afternoon. Photo by Jaja Necosia for Davao Today

Call center workers’ network plans on launching own probe mall fire

DAVAO City — An independent network of employees working in business process outsourcing companies plans to conduct its own probe on the tragic fire incident that killed dozens of call center workers here last Dec. 23.

The BPO Industry Employees Network (Bien), along with progressive groups in Davao City gathered Wednesday in front of the mall for a mass and candle lighting activity.

“Beyond grief, we are here to conduct an independent investigation on the matter despite the results given by the authorities to determine who should be held accountable for the death of the victims,” said Jupiter Delda, Bien public relations officer.

At least 37 lives were lost in the NCCC Mall of Davao fire incident, only one of the casualties was an employee of the home-grown shopping mall, while the rest were employees of the Research Now Survey Sampling International Davao.

Bien expressed dismay over the non-compliance of the companies to safety standards implemented by the government.

“In our initial investigation, the SSI is non-compliant to safety standards. Though, it’s not a surprise anymore since BPO industries are accredited by Philippine Economic Zone Authority (Peza) where they are free from thorough inspection and permits are granted after filling-in some forms” he said.

Peza, on the other hand, confirmed that SSI has failed to comply with their fire safety requirements since 2013.

The progressive labor center, Kilusang Mayo Uno Southern Mindanao Region also blamed the Department of Labor and Employment.

“In 2015, the Dole issued labor permit both to RN SSI and NCCC through self-assessment. Meaning, the employers can just simply submit the necessary documents needed where they can simply state that their water sprinklers, emergency alarms and fire distinguishers are functioning,” said Carlo Olalo, KMU-SMR Secretary General.

“But with the accounts coming from the survivors, we know this is not the case and the government let this happened by not conducting strict and proper on-site inspection,” Olalo added.

The Dole is yet to give the recent Notice of Results of RN SSI which contains the report on the general labor standards and occupational safety and health standards measurements on labor laws compliance assessment checklist. (


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