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Cybersecurity, a critical component of customer service: Telco

Cybersecurity has become a necessity.

Thus said Globe Information Security Officer Anton Bonifacio during a panel discussion entitled “Beyond Connectivity and Access: The Cybersecurity Initiative” at the recent Industry 4.0 Summit.

“Cybersecurity may sound like alien terminology but business leaders must recognize it as a vital part of customer service given the growing threats to data privacy in this digital age,” Bonifacio said.

He pointed out that many businesses are not investing enough in cybersecurity and see it as unnecessary cost that can wait. This mindset can potentially expose customers of the company to the growing dangers online.

“As a business if you think you are not affected by it you couldn’t be more wrong. As you talk about IR4.0, you are actually talking about Cold War 4.0. Nowadays it’s no longer a real spy that is sent, it’s actually hackers. The adversary has become more difficult. They’re looking for financial gain or espionage,” he said.

“Cybersecurity is about ‘serving’ your customers. It is an integral part of customer experience,” he added. (PR)


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TREND MAKER. Mindanao Gold Star Daily was established in 1989 to set ablaze a new meaning & flame to the local newspaper business. Throughout the years it continued its focus and interest in the rural areas & pioneered the growth of countryside journalism.

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