CAGAYAN de Oro City — Victims of the 2017 Marawi siege can use a digital system to check the status of their compensation claims and find out which documents they still need to submit, the Marawi Compensation Board (MCB) said.

The Claims Processing Information System centralizes claim records to help the board process applications and allow claimants to monitor their folders.

Here’s what victims and their families need to know about the system.

What is the digital system?

The Claims Processing Information System is an electronic platform that organizes compensation claim records and helps the MCB track applications as they move through the processing and resolution stages.

MCB Board Member Jamaica L. Dimaporo said claimants can use the system to check where their folders are in the process and identify missing documents that could delay the resolution of their claims.

The system was developed with assistance from the European Union (EU) and the United Nations Office for Project Services (UNOPS) through the Support to Bangsamoro Transition (SUBATRA) program.

What can claimants check?

The system is designed to help claimants:

  • Track their claim folders and check their progress.

  • Identify missing documents that must be submitted.

  • Understand what is needed to help move their applications toward resolution.

The board said the centralized system has also helped speed up the preparation of claim folders for raffling and resolution.

How can claimants check their applications?

Claimants who want to know the status of their applications or clarify documentary requirements are advised to visit the MCB office for assistance.

The board has not provided a public website address or detailed online access instructions in the information available for this report. Claimants should therefore contact or visit the board directly to confirm how they can access their records.

How long will the processing take?

The MCB processes around 300 to 350 claim folders each month and aims to complete the adjudication of remaining claims by the end of December 2027.

Dimaporo said the board conducts compensation awardings approximately every two weeks.

However, the schedule for awardings does not necessarily mean that every pending claim will be resolved within that period. Processing depends on the status of each application and whether its documentary requirements have been met.

How much compensation has been awarded?

As of the report, the MCB had resolved 6,247 claims and awarded a total of ₱6.597 billion in compensation, according to Dimaporo.

The amount was expected to reach ₱7.103 billion by the end of October 2026, she added. This figure was a projection, not a confirmed final total.

Why does the system matter?

For families displaced by the 2017 siege, compensation claims can be an important step toward recovering from the destruction and losses caused by the conflict.

Being able to track claim folders and identify missing documents can help applicants understand what remains to be done instead of waiting without clear information about their applications.

For now, claimants with questions about their individual cases should seek assistance directly from the MCB.

(With a report from Apipa Bagumbaran/PIA-10)