Consumers split between cashless and cash payments, says foodpanda 

foodpanda app to securely and conveniently pay for their food or grocery orders,” Marogy explained.

Marogy also shared that foodpanda has been providing incentives such as cashback, fast refunds and instant and secure transactions, to entice more customers to use pandapay. 

Marogy emphasized that beyond their app users, this digital-first approach is holistic, encompassing their partner vendors and delivery partners. “We have streamlined the process for our partner vendors to receive their remittances, which can now be credited directly to their online accounts. Meanwhile, for a long time now, our delivery partners do not need to physically remit their daily earnings at our main office, as remittance outlets are now accessible wherever they operate.”

The Future of Payments: A Hybrid Model

Much like the marriage of online and offline commerce, the future of the payment landscape envisions cash and digital payments seamlessly complementing each other. 

Looking ahead, the foodpanda PH Chief believes that they are on the right track by leveraging both payment methods. “Cash and digital payments will coexist for some time to come. The economy is still predominantly cash so that will reflect in our customers’ payment choices on the platform. By offering both options for our app users, we provide flexibility to cater to diverse customer needs. Our goal is not to replace traditional methods with digital alternatives, but rather to give customers the option to freely select their preferred mode of payment.”

Nonetheless, he reassured foodpanda’s commitment to ensuring that secure and convenient payment avenues remain at the forefront of their mission. Our core mission is to make every transaction secure and simple, whether a customer chooses cash or digital payments for their food and grocery needs.”