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124,000 new BPO jobs expected to open in 2014

THE country’s mega business process outsourcing (BPO) firms are expected to spearhead the production of roughly 124,000 new full-time jobs in 2014, Pasig City Rep. Roman Romulo, a key industry backer said Wednesday.

“Based on sectoral projections, we are confident that BPO firms will be able to add an average of 124,000 well-paying jobs annually from 2014 to 2016, or a total of 372,000 new posts over the next three years,” Romulo said in a press statement.

“This will help address unemployment, especially among college-educated Filipinos,” said Romulo, chairman of the House committee on higher and technical education.

A previous survey by Pulse Asia Research showed that “creating more jobs” is one of the top five urgent national concerns, along with fighting official corruption, controlling inflation, improving the pay of workers, and reducing poverty.

According to the veteran lawmaker, they are counting on the bigger BPO players to continue to drive the formation of new jobs.

“As they draw in more business, the super BPO firms can quickly scale up their activities here and hire extra staff, while reducing cost per unit of output owing to greater operational efficiency,” he explained.

Romulo singled out BPO giants Accenture and Convergys, both of which now have more than 35,000 employees each in the Philippines.

Based on their 2012 revenues, released here for the first time, Romulo named the country’s 36 mega BPO firms, to include the in-house outsourcing units here of global corporations, as follows: Accenture Inc. (P28.104-billion in revenues); Convergys Philippines Services Corp. (P17.281-billion); JPMorgan Chase Bank N.A–Philippine Global Service Center (P10.805-billion); 24/7 Customer Philippines (P7.711-billion);

Telephilippines (P7.241-billion); TeleTech Offshore Investments B.V. (P6.978-billion); Sutherland Global Services Philippines (P6.805-billion); Stream International Global Services Philippines (P6.738-billion); Sitel Philippines Corp. (P6.364-billion); Deutsche Knowledge Services Pte. Ltd. (P5.754-billion);

Sykes Asia (P5.617-billion); IBM Daksh Business Process Services Philippines (P5.516-billion); Aegis PeopleSupport (P5.445-billion); TeleTech Customer Care Management Philippines (P5.402-billion); IBM Business Services (P5.211-billion); Telus International Philippines (P4.962-billion);

Shell Shared Services (Asia) B.V. (P4.821-billion); HSBC Electronic Data Processing (Philippines) (P4.700-billion); ePLDT (P4.147-billion); SPi CRM (P3.501-billion); ACS of the Philippines (P3.492-billion); VXI Global Holdings B.V. (P3.266-billion); Emerson Electric (Asia) Ltd. (P3.230-billion); StarTek International Ltd. (P3.094-billion);

IBM Solutions Delivery (P3.019-billion); Sykes Marketing Services (P2.760-billion); SPi Technologies (P2.626-billion); Genpact Services LLC (P2.552-billion); Macquarie Offshore Services Pty. Ltd. (P2.522-billion); Thomson Reuters Corp. Pte. Ltd. (P2.265-billion); AIG Shared Services Corp. Philippines (P2.357-billion);

Hinduja Global Solutions Ltd. (P2.194-billion); Lexmark Research and Development Corp. (P1.956-billion); ANZ Global Services and Operations (Manila) (P1.869-billion); Maersk Global Service Centers (Philippines) Ltd. (P1.859-billion); and Manulife Data Services Inc. (P1.745-billion).

The 36 firms alone raked in some P192-billion in combined revenues in 2012, based on data received by Romulo.

Romulo is author of the Data Privacy Act, which has helped to entice global corporations to either establish new in-house outsourcing units here in Manila, or to relegate their non-core, business support activities to highly specialized independent BPO firms operating here.

The law mandates all entities, including BPO firms, to protect the confidentiality of personal information collected from clients and stored in information-technology (IT) systems, in accordance with rigorous international privacy standards.

The Philippines’ highly labor-intensive, BPO and IT-enabled services industry includes contact center services; back offices; medical, legal and other data transcription; animation; software development; engineering design; and digital content.

The IT and Business Processing Association of the Philippines sees the industry directly employing some 1.3 million Filipinos by 2016. PNA

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